Memberships

Here you will find information about membership management and membership flow within clients.

Checkout

The checkout page for purchasing the membership is as follows:

Checkout

Change membership

To change membership,

  1. Define the procedure for upgrades, proration rates, benefit changes, minutes, sessions, etc.
  2. Define the procedure for downgrades, proration rates, benefit changes, minutes, sessions, etc.

Refunds

The procedure for issuing refunds and the types of refunds have not been defined.

Will the amount be prorated based on the number of days the membership has been used? How long should a refund be issued for the full amount?

Important: Paypro establishes a €0.35 discount for platform usage fees; this should be considered as a cost of issuing refunds to customers.

Cancellation

Profile cancellation

Cancellation refers to marking the account as non-renewal. However, there is no automatic renewal system, so ALL accounts are canceled 30 days after activation. To keep them active, the customer must renew their membership before it expires.

In cases where the customer wishes to cancel the account and no longer use the platform, what will be the refund procedure? Will it be prorated or the full amount?

Destroy account

The procedure for destroying the account and deleting ALL customer information is carried out in accordance with the right to be forgotten established in the General Data Protection Regulation (GDPR).

However, the storage of orders generated by said customer for accounting purposes remains to be defined.

For practical purposes, the only thing that would actually be deleted would be the user's usage history in the application and the information generated in terms of surveys and meeting notes.